Question? Checkout the FAQs!

Please go to our US department at 
Looking for more info of Technical Touch in USA?
Contact them here or via [email protected]
Your product will normally be delivered the day after you place your order, if you place your order before 12am.
It can also depend on the different type of delivery and country. For a more specific time of your order, check your order status in your account or consult the tracking link we've sent you.

Further questions after this?
Contact us via [email protected] and don't forget to mention your ordernumber.
On our Second hand page you can see all our products for sale. Ordering these products is only possible via e-mail or phone.
For KTM/HUSQ and Suzuki Kit Suspension, you will need X-TRIG TRIPLE CLAMPS and a FIX PHDS SYSTEM to fit our suspension in your bike.
X-Trig clamps are included in the Factory Kit package for both KTM/HUSQ and Suzuki. BUT, don't forget to add a PHDS system to fit your bike. Not sure whether you have the right one? Contact us and we'll provide you with the correct article.
Not sure whether you have the right part? Firstly don't forget to use our filters in each product category.
If you don't find your part, please contact us at [email protected] and mention the part your looking for together with your bike brand, model and year.

Our Bike Navigator will be launched soon to make it easier on your behalf!
After you ordered your brand new KYB Suspension, we need your extra info to set your Suspension tailormade to your level of riding, if you didn't mention it yet during checkout.
Contact us directly with your order number, exact model and year of your bike, the level of riding ( amateur - intermediate - professional) and the weight of the rider without gear on. We then set your suspension to the right settings that match your requirements.

(Pre-payment is required!)
If you're a professional client, your first step would be to make an account at our webshop: Make your account here.  Next, contact us by sending us an e-mail with your company details and one of our colleagues will contact you shortly!
When purchasing through our webshop, these are the available payment methods:

- MasterCard
- iDeal
- SOFORT Banking
- Bancontact
- eps
- Giropay
- Przelewy24
- KBC/CBC Payment Button
- Belfius Pay Button
- ING Home'Pay
- Bank transfer ( your order will be sent after payment confirmation, this can take up to 2-3 business days)

(PayPal is not an option.)

Our bank transfer details?

BANK ADDRESS: Graaf de Broquevillestraat 6, 2400 Mol, BELGIUM
ACCOUNT NUMBER: BE49 4133 1312 7171
Free shipping is only available in certain countries starting from a certain amount. Free shipping also only applies on orders via this webshop.
Check our shipping policy for more info.

By ordering via email or phone you will always pay the necessary transport cost. 
Contact us directly and mention the part you're looking for, we can offer you a similar part or place your order in our backorder list. Whenever the part is available again, we will send it out. Lead times do not take longer than 3 months for KYB Genuine Parts and 4-6 weeks for other brands except when that product is discontinued by the manufacturer. More info on parts? Check our KYB Catalog!
We can always assist to set up your online account and place your first order online.
Contact us directly to talk to our customer service.
And mention following:

Client/Company name
Telephone number
Delivery/invoice adress
Email adress
Your VAT number
It's not always easy to send out everything the same day, since payment confirmation could take more time with some methods.
To fasten the process, you can always provide your ordernumber together with your payment confirmation.

Contact us here.
Some spare parts are not visible in our webshop, to get information whether your part is available or not, contact us directly and get notified what is possible.
Please process your order through our Customer Service and contact us directly to place your order. In that way we can deduct the credit amount from your new order.

Redeeming your credit note is not possible in our webshop.
Check out our KYB Service page for more info.
We can only provide you with an estimate price on beforehand. The transport cost depends on destination, dimensions and weight of the box(es).
We can give you a correct amount, when you confirm your order and it's ready for shipment.