Question? Checkout the FAQs!

Visiting our webshop from the USA?

Please go to our US department at https://technicaltouchusa.com/
Looking for more info of Technical Touch in USA?
Contact them here or via [email protected]

When are my products being delivered?

Your product will normally be delivered the day after you place your order, if you place your order before 12am.
It can also depend on the different type of delivery and country. For a more specific time of your order, check your order status in your account or consult the tracking link we've sent you.

Further questions after this?
Contact us via [email protected] and don't forget to mention your ordernumber.

How can I order second hand products?

On our Second hand page you can see all our products for sale. Ordering these products is only possible via e-mail or phone.

I'm planning on purchasing a KTM/HUSQ or a Suzuki fork.

For KTM/HUSQ and Suzuki Kit Suspension, you will need X-TRIG TRIPLE CLAMPS and a FIX PHDS SYSTEM to fit our suspension in your bike.
X-Trig clamps are included in the Factory Kit package for both KTM/HUSQ and Suzuki. BUT, don't forget to add a PHDS system to fit your bike. Not sure whether you have the right one? Contact us and we'll provide you with the correct article.

I'm not sure I have the right part for my bike..

Not sure whether you have the right part? Firstly don't forget to use our filters in each product category.
If you don't find your part, please contact us at [email protected] and mention the part your looking for together with your bike brand, model and year.

Our Bike Navigator will be launched soon to make it easier on your behalf!

I ordered a KYB Suspension, what now?

After you ordered your brand new KYB Suspension, we need your extra info to set your Suspension tailormade to your level of riding, if you didn't mention it yet during checkout.
Contact us directly with your order number, exact model and year of your bike, the level of riding ( amateur - intermediate - professional) and the weight of the rider without gear on. We then set your suspension to the right settings that match your requirements.

(Pre-payment is required!)

I'm a professional customer, can I get a B2B log-in?

If you're a professional client, your first step would be to make an account at our webshop: Make your account here. Next, contact us by sending us an e-mail with your company details and one of our colleagues will contact you shortly!

What are the available payment methods?

When purchasing through our webshop, these are the available payment methods:

- VISA
- MasterCard
- iDeal
- SOFORT Banking
- Bancontact
- eps
- Giropay
- Przelewy24
- KBC/CBC Payment Button
- Belfius Pay Button
- ING Home'Pay
- Bank transfer ( your order will be sent after payment confirmation, this can take up to 2-3 business days)

(PayPal is not an option.)

Our bank transfer details?

TECHNICAL TOUCH BANK DETAILS
BANK NAME: KBC NV
BANK ADDRESS: Graaf de Broquevillestraat 6, 2400 Mol, BELGIUM
ACCOUNT NAME: TECHNICAL TOUCH
ACCOUNT NUMBER: BE49 4133 1312 7171
SWIFT: KRED BE BB

Why do I pay the transport cost?

Free shipping is only available in certain countries starting from a certain amount. Free shipping also only applies on orders via this webshop.
Check our shipping policy for more info.

By ordering via email or phone you will always pay the necessary transport cost.

The part I look for is not available anymore.

Contact us directly and mention the part you're looking for, we can offer you a similar part or place your order in our backorder list. Whenever the part is available again, we will send it out. Lead times do not take longer than 3 months for KYB Genuine Parts and 4-6 weeks for other brands except when that product is discontinued by the manufacturer. More info on parts? Check our KYB Catalog!

Need help with your online orders?

We can always assist to set up your online account and place your first order online.
Contact us directly to talk to our customer service.
And mention following:

Client/Company name
Telephone number
Delivery/invoice adress
Email adress
Your VAT number

I need my parts fast! What can I do?

It's not always easy to send out everything the same day, since payment confirmation could take more time with some methods.
To fasten the process, you can always provide your ordernumber together with your payment confirmation.

Contact us here.

I can't find the partnumber online?

Some spare parts are not visible in our webshop, to get information whether your part is available or not, contact us directly and get notified what is possible.

I still have a creditnote from my last order, how can I redeem this amount?

Please process your order through our Customer Service and contact us directly to place your order. In that way we can deduct the credit amount from your new order.

Redeeming your credit note is not possible in our webshop.

I need a setting for my KYB Suspension.

Check out our KYB Service page for more info.

What will the transport cost for my items?

We can only provide you with an estimate price on beforehand. The transport cost depends on destination, dimensions and weight of the box(es).
We can give you a correct amount, when you confirm your order and it's ready for shipment.