To reduce the number of backorders, we have changed the information on the order confirmation in 2015. You can easily verify the availability of the articles on that document:
- Available: article on stock
- Incomplete: the ordered quantity is bigger that the deliverable quantity
- Not available: article not on stock
At the moment, your backorders weren’t send out automatically with your new orders, due to some long delivery terms. Unfortunately, this creates an administrative burden and long lists of backorders. In addition, certain articles were only sent when the customer explicitly asked for it.
A new system starts from June the 6th 2016. All deliverable backorders will be sent out automatically and without prior notification. We expect that you want all your ordered parts.
Sales administration has send you an updated list of your backorders, if you haven't received one, then you don't have any backorders at the moment. This new system is for all clients.
We will add all (not cancelled) articles to new deliveries when they come in. They can’t be cancelled anymore.
We hope to serve you even better this way.
Posted on: Friday, May 27, 2016 - 14:33